Recruiter at SemperFi Solutions
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Outbound Calling Role - IT (1-2 yrs)
ContinuServe Softech is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.
Website: ContinuServe | Shared Service Experts
position : Out bound calling
shift : 6 to 3AM
- US shift
- Work from home.
- CONTRACT BASIS 6 MONTHS
Skills :
- Report preparation.
- Technical Support.
- Remote Conferencing Support.
- Server and System Administration.
- Program & Windows Installations.
- Typing English.
- MS Office
Job Role:
- Give the proper resolution with client guidelines to the customer and wants to maintain the customer satisfactions as per the client requirement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Reviewed completed work to verify consistency, quality and conformance.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Gathered customer feedback and reported it to management