ContinuServe Softech is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.

Website: ContinuServe | Shared Service Experts

position : Out bound calling

shift : 6 to 3AM

- US shift

- Work from home.

- CONTRACT BASIS 6 MONTHS

Skills :

- Report preparation.

- Technical Support.

- Remote Conferencing Support.

- Server and System Administration.

- Program & Windows Installations.

- Typing English.

- MS Office

Job Role:

- Give the proper resolution with client guidelines to the customer and wants to maintain the customer satisfactions as per the client requirement.

- Remained calm and professional in stressful circumstances and effectively diffused tense situations.

- Resolved customer inquiries and complaints requiring management-level escalation.

- Maintained high satisfaction score by consistently resolving first-call issues.

- Reviewed completed work to verify consistency, quality and conformance.

- Kept customer and system account information accurate and current to support timely resolutions for concerns.

- Gathered customer feedback and reported it to management