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06/03 HR
HR at Ossisto Technology

Views:128 Applications:63 Rec. Actions:Recruiter Actions:51

Ossisto Technology - Executive - Customer Service (2-5 yrs)

Bangalore Job Code: 149994

We have urgent requirement for Client Service Manager & Executive 


Role for Bangalore location who has good Experience (2-5 years) in handling International Clients, support and sales strategies, identify efficiency issues, Understand the clients & their requirements

Mandatory Skills Required : 

- Immediate Joiner

- Work from Home

- Available for US Shift

- Client handling expertise

- Excellent verbal and written communication skills

- Outstanding organizational skills and ability to prioritize

- Flexible and adaptable

- US and UK Client handle experience.

- Clear communicator

- Active listener & effective problem solver

- Patient and empathetic

Roles and Responsibilities : 

- You will be responsible for managing all manner of client queries and issues.

- Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested.

- Executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly.

- They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly.

- Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition

- Regular client communication through telephone and emails

- Understand the clients, their requirements and develop a close business relationship

Act as SPOC for clients

- Organizing, scheduling and liaising with our QA teams to deliver the top notch service to clients 


- Timely responses and resolutions of client queries and requests to agreed SLAs

- Generating revenue and working to KPIs

- To work closely within the team and outside the team to complete the client tasks, quires

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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