Community Management Executive

Organization Brief :

- K12 Techno Services Pvt. Ltd was incorporated in the year 2010 and with its registered office in Bangalore is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools. The upgraded teaching methodologies, blended with effective use of technology has been the main idea behind the organization i.e. to pave the way for a global approach towards education. With its band of services, facilitate schools to leverage on its strength.

- Planning academics and its execution with teachers and resource management are some of the key features of our academic support and services. We provide a combination of digital media supports, including multimedia teaching aids in the form of text, images, audio-visual mode to facilitate a multi-sensory approach to knowledge sharing. We also train and support the teachers throughout the academic year, for effective classroom management practices.

Requirements Details :

Designation : Community Management Executive

Department : Brand and Communications

Location(s) : Mumbai

Qualification : Any Graduate or Post Graduate

Experience : 1+years of relevant experience of community management, content writing and technology would be preferred.

Responsibilities :

1. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.

2. Enforce Social Media Guidelines as defined by the company.

3. Escalate User Generated Content, where appropriate, to internal teams.

4. Practice social listening to increase engagement and positive communication within the community.

5. Build and execute social media strategy through competitive research and audience identification.

6. Participate constructively in inter-department and cross-service line communications.

7. Work on reports and maintain team performance

8. Strategize to improve GMB ratings

9. Respond to comments and DM's for each brand

10. Generate maximum leads and follow up with other teams

11. Keep eye on negative traction and highlight to respective POCs immediately.

12. Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.

13. Monitor trends in social media tools, applications, channels, design and strategy

14. Creating content such as blog posts, articles, newsletters, communications materials, and material for social media channels

15. Coordinate with Marketing, PR and Communications teams

16. Stay up-to-date with digital technology trends

Skills :

1. Experience with social listening tools.

2. Passionate about customer experience

3. Strong verbal and written communication skills

4. Lateral thinking and problem-solving skills.

5. Strong ability to access priorities and multi- tasks.

6. Adaptable to evolving environments and can take directions

7. Participate constructively in inter-department and cross-service line communications

Salary : Upto 4.80 LPA (Negotiable)

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