Talent Partner at Optout.work
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OptOut.Work - Manager - Customer Success (5-12 yrs)
Roles:
- Champion and drive customer-centricity by leading the Post Sales efforts
- Ensure adherence to Q&Q standards and drive NPS for company
- Provide superior customer service, placing heavy importance on brand experience and customer engagement and satisfaction
- Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders both external as well as internal
- Understand the Customer Pulse and share insights with the Sales Team to drive strategic conversations
- Drive growth and experience through product and experience on the platform
- Constant understanding and feedback to engineering team to drive enhancements on the product
In Customer Success a typical month will include:
- Promoting customer satisfaction, loyalty, and advocacy by understanding customer's unique (and evolving) needs and delivering value
- Interfacing with the client with ready-information and updates on the status of the deliverables
- Proactively solving the customer's challenges through new ideas, tools, and mechanisms
- Interacting, communicating, and partnering with other teams within company such as Sales & Marketing, Logistics, and Channel Management teams for the flawless execution of projects
- Aligning with cross-functional SPOCs to manage the set of deliverables on time and with zero-tolerance for quality
- Driving important org-wide & team metrics, ensuring quality adherence, thereby -championing customer centricity
