Operations Support 

Mumbai

Company Overview : 

- The Firm provides private equity firms, hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities.

- Our vision for delivering deep insight and unbiased market intelligence has evolved into a business with a range of complementary services, seven offices across three continents and a global client base.

- Whether it is facilitating a private conversation with an industry veteran, moderating a dialogue between experts and investors, or extracting insights from within the supply chain of a poorly documented industry, we are on our clients side, helping them to make informed investment decisions.

Position Overview :

- The Research Team divides their day dealing with senior-level executives while sourcing the very best intelligence from a variety of industries, becoming experts in things they didn- t even know existed. 

- They utilize both company and web based research tools to source specialists while developing great working relationships and delivering outstanding service to our clients.

Responsibilities :
 
In this role you will act as liaison between internal departments and external clients to assist with an array of customer service queries :

- Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution

- Ensure positive experience for our internal/external clients

- Answer inquiries through various forms of communication (e.g., phone and email)

- Listen and respond to internal/external client needs and concerns

- Work in a collaborative environment to meet and exceed assigned goals

Skills :

A successful candidate will have :

- 1+ years relevant administrative and/or customer service experience

- Excellent interpersonal, written and verbal communication skills

- Ability to handle stringent deadlines/multi-tasking

- Motivated self-starter, organized, detailed-oriented and ability to work independently

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