Senior HR Recruiter at Optimism IT Solutions
Views:840 Applications:157 Rec. Actions:Recruiter Actions:23
Operations Manager - Voice Support - BPO (5-10 yrs)
Operation Manager JD
- Job Description
- Experience in Voice process with expertise in driving Customer Satisfaction related deliverable. Minimum 2 years.
- Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.
- Good experience in people management and passionate about customer experience
- Ability to manage stress, experience in managing a challenging account
- Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
- Manage Employee SAT on the floor
- Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity
- Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well.
- Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job,
- Excellent interpersonal skills
- Analyse performance results and implement department improvements
- Resolve escalated customer complaints
- JOB SPECIFICATION
- Should be a graduate - any specialization
- Minimum 4-6 years of overall experience in Operations and 2 years in the role
- Should have handled multiple teams or team size of 80-100
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :
- Must worked in Voice/Email & Chat process - minimum latest 2 years of experience
- Analytical skills
- Excellent in communication, especially in writing
Interested candidates please share your updated profile
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
