09/02 Neeraj K
Director at IOAT

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Operations Manager - Customer Service - Retail (4-8 yrs)

Bangalore Job Code: 62850

Our Client is seeking a dynamic, passionate and energetic individual who will be able to manage the end to end of operations for an Organic Delivery Business. We are looking for an individual who will be able to shoulder responsibilities along with the founders so as to become market leaders in this nascent industry which will be across cities.

Responsibilities and Duties :

- Manage end to end of online ordering process --- order taking, scheduling, fulfillment, follow up and looping it back to improve process and product offering

- Full responsibility of existing customer retention

- Proactively build and maintain customer relationships, handle customer escalations

- Provide expert advice to customers on produce

- Ensure that products received from farmers / suppliers are as per desired quality, received on time with proper documentation

- Ensure that products are graded, packed and stocked in a timely manner

- Manage operations team and ensuring adequate and efficient staffing at all times --- proactive identification of staff gaps and filling up gaps or enhancing skills

- Recruit, interview, hire, and train staff as required

- Facilitate clear communication between management and office staff

- Motivate staff and maintain a positive work environment

- Work with founders on business development and enhancement of products & customers through multiple mediums

- Adherence to business and operational targets

Required Experience, Skills and Qualifications

- Graduation in any discipline, agri / fresh retail / ecomm background is preferred

- 4+ years- experience in retail management/ online retail companies

- Proven managerial skills

Competencies :

- Customer service

- Leadership and team builder

- Effective Communication

- Adaptability / Flexibility - ability to think on their feet and take decision

- Decision Making & Judgment

- Problem Solving

- Accountability & Dependability

- Hands-on

Benefits :

- Flexi work days in a week to suit business requirement

- Selection of organic fruits & vegetables available at a slightly discounted price

- Can build a career in this nascent industry and grow with the company to manage pan-India operations

- Have the satisfaction of making a difference to the society

Job Type: Full-time

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