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24/05 Nitin W
HR at Openplay

Views:15 Applications:8 Rec. Actions:Recruiter Actions:0

OpenPlay Technologies - Officer - Customer Relationship (0-3 yrs)

Hyderabad Job Code: 274181

Responsibilities :

- Need to Handle Calls, KYC, Chats & Emails.

- Deliver a best-in-class experience to the customer.

- Create and retain customers by providing excellent service.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Able to do Multi-Tasking.

- Escalate unresolved issues to the appropriate internal teams.

- Take ownership of customer issues.

- Troubleshoot problems and see them through to resolution

Qualities :

- Experience of 0 to 3 Years.

- Excellent verbal & written communication skills.

- Willingness to work in a 24x7 environment.

- Should be fluent in the Telugu, Tamil, Hindi (Mandatory) & English.

- Knowing other languages like Marathi & Kannada are additional benefits.

- Ability to multitask and work under pressure.

- Exceptional problem-solving skills.

- Intermediate Microsoft skills (excel, word, PowerPoint).

- Typing Speed - 25 wpm (Please clear this in Initial round)

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