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09/12 Ontrack
Talent Acquisition at Ontrack Technologies Pvt. Ltd.

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Ontrack - Junior Associate - Customer Service (1-3 yrs)

Bangalore Job Code: 101773

Title: Customer Service Junior Associate for a monthly bike rental organization

Description: We are looking for an experienced customer service individual

Location: Bangalore

Experience: 1-3 years, Startup experience will be an added advantage

CTC : Upto 2.8 LPA

Job Description

- Prepares for customer inquiries by studying products, services, and customer service processes

- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer

- Records customer enquiries by documenting inquiry and response in customer's accounts

- Improves quality service by recommending improved processes; identifying new product and service applications

- Updates job knowledge by participating in educational opportunities

- Accomplishes customer service and organization mission by completing related results as needed

Qualities you should possess

- Product knowledge

- Informing others

- Data entry skills

- Organization

- Analyzing information

- Verbal communication

- Reporting skills

- Managing processes

- Customer focus

- General consulting skills

- Multi-tasking

About Us

Ontrack is a two-wheeler rental company, offering rental arrangement of vehicles on monthly basis. It is currently operational in Bengaluru.

Vision - To be the unique trendsetter of the sharing economy space for surface transportation

Mission - We aim to provide affordable & independent transportation to those who are dependent on cabs and autos for their everyday commute by renting out bikes out on a monthly basis.

Affordability - We provide our customers with an affordable alternative in order to ensure that their everyday commute is pocket friendly and high on efficiency

Independence - With our help, our customers will not need stress over depending on another for their transportation

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