HR Manager at Onroadz Car Rental
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Onroadz - Executive - Customer Support (0-1 yrs)
Roles and responsibilities for Customer support executive :
- Provide customer support through phone and chat
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate files regarding each customer interaction
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent Manage large amounts of incoming phone calls
- Handle cancellations and renewals
- Provide account information and status
- Manage all customer issues and requests
- Develop and improve customer experience
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
