Co - Founder at ONN Bikes
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ONN Bikes - Assistant Manager - Customer Success/Customer Service (1-3 yrs)
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.
You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.
The Interesting Challenge :
- Creating value through innovation and reinventing service delivery benchmarks.
- Ensuring "Customer first" always in all the situations.
- Ensure that service is fully operational and processes are running smoothly.
What you'll offer us :
- Ability to monitor, manage escalations and provide resolutions with a sense of urgency while ensuring zero issue-based churns.
- Advocate and manage user relationships and engagement
What you will need :
- The individual should be a go-getter, self-starter, articulate and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.
- Excellent interpersonal, verbal and written communication skills with a proven ability to take initiative and build strong productive relationships
- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.