OnlineSales.ai - Customer Success Analyst - Growth (1-3 yrs)
Customer Success Analyst - Growth
About OnlineSales.ai :
OnlineSales.ai (OS) is the leading Monetization and Hyperlocal Co-Op Marketing platform, helpingMarketplaces and Brands across industry verticals to unlock exponential growth trajectories with the proprietary AI-ML-led adtech and martech stacks that can be natively integrated into a brand's or marketplace's ecosystem.
The self-serving, white-labeled platform powers marketplaces and e-commerce service providers around the world, helping them to generate new revenue streams. Effective monetization is achieved by enabling the merchant network to perform automated, data-driven marketing activities on and off a marketplace.
OnlineSales.ai is also helping multi-outlet (or merchant network-driven offline brands) efficiently transform and scale Co-op Marketing across their sales partner networks. ML-led hyperlocal campaigns and management are encouraging brands in managing Co-op Marketing with a new, all-digital, and automated approach.
At OnlineSales.ai, you can peddle professional growth by jumping into the fascinating world of artificial intelligence and its amalgamation with the fields of digital advertising, online commerce, and marketing. All of this with awesome team players and wondrous filter coffees!
Job Role in Brief - Customer Success Analyst - Growth
- Revenue ownership & growth - Every team member, irrespective of seniority, here is responsible for driving growth for our clients, and revenue for OS. We make detailed plans to hit our targets, and follow-up on them religiously. Focus is not only on retention or NPS (as in other CS roles), focus is growth
- Client engagement - Our client POCs are senior stakeholders, as our projects are strategic, revenue- driving projects. Therefore, there is a high level of CxO sponsorship, heightened visibility, less room for error, and a high degree of responsibility towards the client. Doesnt mean we believe in client servitude - we believe in effective engagement to push the growth agenda
- Analyses - With a complex product, and deep client integrations, there is large amount of data generated that needs to be understood, analysed and presented to feed growth plans and opportunities, or simply uncover issues to bring to rapid resolution
- Cross-functional project management - Making the product successful with the client requires collaboration across multiple internal and external teams (product, tech, marketing, sales, et al), and therefore diligent project management is a daily affair
Key Attributes you need to possess :
- Project Management - Deadline-driven, organized and diligent, with an ability to run projects & programs across function and levels, with a strong focus on revenue planning & management
- Analytical rigor - Endlessly curious with excellent attention to detail, a positive attitude and a creative mind - someone who is solutions oriented & able to perform in a high-pressure and high-volume environment
- Marketing - Driving seller adoption of our products is key to making our clients successful, and therefore driving revenues for OS. Having a knack of propositioning is key
- Product understanding - a systems understanding of how business setups work at scale (or dont) is critical for our complex products
Our ideal candidate should have :
- Attitude to make things happen - we are cerebral, and biased for action
- Bachelor's or Master's degree from a Tier-1 accredited institute
- Min. 1 year of experience in an analytically rigorous role (e.g. Analytics, Consulting, Product)
- Comprehensive knowledge of MS Office (Word, Excel, Powerpoint)
Location - Pune; Joining - Immediate
What you can expect from OnlineSales.ai -
- Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business
- Be a part of something (really) big. Not just any problem, the ones that are filled with purpose and meaning
- No red tape. Say goodbye to pointless meetings or political hoops to jump through. We Are scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable
- We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you
- A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun
- Enjoy new skills and Hobby like being a quiz master, playing board games, trying your hands-on percussion, playing Djembe
If you are excited with our company's vision and want to start the path of becoming one of our future leaders, we like to hear from you.