OneDirect is looking for a Social Media Associate.

Who are we-

OneDirect is a Sequoia capital funded 100+ people enterprise software company. We build products to improve customer experience across touch points. The flagship product is a Social CRM that helps large enterprises in managing digital conversations.

These products are used by a lot of companies India with the biggest being Indian railways. There are over 50+ enterprises that rely on OneDirect today. HDFC, Kotak, OLA, Oyo, Dominos, Daikin, Myntra, Snapdeal, DishTV, Tatasky, Aircel, Hitachi are some of the clients we work with.

Job Location - Okhla Phase -2, New Delhi

Post - Social Media Associate

The role:

- Handling social media channels for Onedirect and its clients which includes capturing all relevant mentions and responding to them across social media channels

- Report any mentions that require client intervention and ensure timely and adequate response

- Raise tickets and bucket mentions in the correct category for reporting

- Ensuring seamless communication with Onedirect clients so that all responses posted to the customers are in line with client persona

- Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same

Knowledge, Skills and Abilities:

- Working knowledge of social media platforms including but not limited to Facebook, Twitter, and LinkedIn etc.

- Strong written and verbal communication, ability to identify situations and draft suitable responses

- Ability to handle irate customers/trolls on social media

- Ability to work across channels like Onedirect Dashboard, Social media platform and Social media management tools

- Knowledge of best practices to be followed while responding on social media is an added plus

Who should join -

- Excellent Communication and written skills

- Graduation is must

- Experience - 0-2 years

Note: There's a lot more to offer, provided you are a performer, and willing to walk an extra mile.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.