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28/09 Sajin Francis
Leadership Hiring Manager at One Point One Solutions Ltd

Views:97 Applications:6 Rec. Actions:Recruiter Actions:0

One Point One Solutions - Process Trainer - Customer Service (1-3 yrs)

Navi Mumbai Job Code: 236144

Process Trainer - Customer Service


Roles and responsibilities for the position :

- Should have experience in handling complex Inbound processes

- Must be excellent with written and spoken English

- Ability to handle difficult and challenging situations

- Should have experience in handling NH batches

- Showcase methodologies to reduce learning curves and improve NH delivery

- Airline experience will be an added advantage

- Develop a schedule to assess training needs

- Consult with other trainers, managers and leadership

- Track and compile collected data

- Conceptualize training materials

- Communicate training needs + Refresher trainings based on TNI/BQM

- Create training strategies, initiatives, and materials

- Test and review created materials

- Maintain a database of all training materials

- New Hire training

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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