Client Liaising - Win them over

- Earn client trust as a partner who can be relied upon to deliver results

- Complete deliverables on time, keeping all the parties (client & manager) involved

- Provide first drafts of posts, content calendars, reviews, plans and strategies that require little or no changes from your manager

- Be able to take a brief and execute it across social media channels

- Be able to script stories for multiple formats - blogs, articles, social media campaigns, videos and animation

- Be able to advise clients and the team on the latest trends in content, social media and digital

- Be able to deliver reporting and measurement for clients

- Manage client expectations, and proactively anticipate and resolve day to day issues and client conflicts in an effective manner

- Contribute to the overall achievement of the company business plan by ensuring high client satisfaction, and identifying new opportunities for growth

- Reconcile all the expenses incurred and submit the invoice to the client on time. Also ensure that the collections are done within the credit period

- Be able to prepare high quality documents, examples: first drafts of: strategy documents, social media plans and proposals and reviews for client meetings

KPIs: Client satisfaction scores on a quarterly basis 60%

People Management - Build trust with your team, ensure you can handle things yourself

- Ensure you appropriate role allocation based on resource availability, skills and campaign needs

- Help direct reports manage their workload through advance planning and prioritization

- Put in place systems that enable overall workload management without micro-management

- Encourage team work through effective delegation across all levels

- Put in place and ensure the execution of a training plan for the entire team to support their skills development

- Demonstrates professionalism to support building of the firm's reputation in the local market

- Anticipate potential issues related to own work and commitments in a timely manner

- Participate in training and development initiatives as required to acquire the required skills

KPIs: Peer and team reviews

New Business - Help OP win more

- Develop strategic PR (PR that includes content and digital) plans that demonstrate an intimate understanding of the industry and competitor landscape, and helps achieve client business goals

- Proactively support new business development by identifying new business opportunities and converting those that come in

- Be able to put together proposals and pitches to support the new business effort

KPIs: New business conversion

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