Job description :

- Monitoring Sample communicating them with external customers to keep them updated of developments - EU-Europe + Brazil / SA-South America

- Sending and managing of Quotations for Europe

- Follow up on Queries and communicating the same to sales person - EU (Asia Middle East and Africa - AMEA occasionally)

- To acknowledge order receipt to customers and the sales team and track the orders until they have been dispatched and update the sales teams and customers on the same. - EU + Brazil / South America

- Marketing support in terms of ensuring print material and samples are provided as per request. Maintaining adequate marketing material stock - EU + SA+AMEA

- Coordination with customer/ sales team (follow up for payments and clear vendor invoices, commission & logo rebate etc )

- To support the sales team in terms of distributor/other contracts, NDAs & CDA's

- To coordinate ~ forecast from the sale team and with the production department to ensure material availability - EU & AMEA

- Support activities related forecasting, inventory management, budget tracking and sales review analysis, essentially collection of information from forward action

teams and sharing the same with concerned departments.

- SAP entries & validation for orders, requisitions, sampling etc. (Should also take up responsibility of below process in absence of Sales support Executive - SAP person)

- Customer generation

- Vendor generation

- Quotation creation

- Sample SDI mfg & R&D

- SO creation

- PR generation

- SRN generation

- Bulk PO generation

- Credit block releases

- Proforma Invoices

- Expense Invoices booking

- Maintaining order-master file & Status

- Price master updating

- DHL samples / documents dispatches

Key skill sets/expectation :

1 Should have attention to detail and ownership of tasks given

2 Incumbent could be male or female with a logical thinking process

3 Experience of 2 years or so in customer service would be added advantage (essential to have a customer focus)

4 Should be clear in thoughts and able to articulate his / her thoughts

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