19/09 Shweta Sharma
CEO and Co - Founder at Ombre Lane

Views:135 Applications:52 Rec. Actions:Recruiter Actions:18

Ombre Lane - Executive - Customer Support (0-2 yrs)

Bangalore Job Code: 91641

We are looking for a self-starter candidate for managing Customer Support Operations for our women's wear online brand.

Your Responsibilities :

- Managing orders from our website and marketplaces

- Managing inventory and pickups

- Following up with delivery partners and vendors for issues

- Reporting on RTOs, RVPs etc.

- Attending to customer calls or emails for refunds, delivery delays, exchanges etc.

- Attend customer chats and calls to answer product related queries

- Coordinate with other departments to actively resolve customer queries

Skills :

- Strong verbal and written communication skills

- Understanding or order management and inventory management

- High level of ownership and responsibility

- Experience in retail/ecommerce brand

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