Team Leader | Regional Language - Gurgaon

Experience as Team Leader/Asst. Manager for a Telesales process should equip adequate knowledge of Call centre metrics, understanding & efficiently driving Dialler and calling processes.

What you will be doing :

- Leading a team of Tele callers & responsible to drive their performance

- Assuring Team conversion target to be met & exceeded matching the forecasted numbers week on week & month on month basis.

- Monitoring both agent & dialler performance on real time basis driving best output

Experienced in uploading leads, fetching reports on dialler, maintaining appropriate pace &

rechurn strategy to aim a healthy Talktime daily.

- Agent mentoring, coaching & feedback sharing. Regular call & documentation audits. nterde partmental coordination with BI, Process & City teams majorly.

- Should be efficient to plan & achieve daily targets

Publishing daily, weekly, monthly process reports & dashboards. Should be excel expert in

evaluating & showcasing process/team performance.

- Reviewing agents on weekly & monthly basis.

- Agent rostering & maintaining shrinkage.

- Maintaining process level SLAs

- 6 Days working in a week, rotational offs.

Who we- re looking for:

- Should be well equipped to handle team performance & well versed with call centre knowledge.

- Open to work in 6 days rotational shift culture

- Should be open to travel as might be frequently required to visit & manage performance of Noida call centre.

- Should know Tamil and Telegu Language

- Good presentation, communication & email writing skills.

- Should have worked under sales & pressure situation.

What we'll give you:

- Contributing to the global OLX Group success

- International career and growth opportunities

- Opportunity to pursue you further academic goals

- Competitive salary and great benefits

We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.

If you are as excited as us about this position and our company, we hope you join us! If you- d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are equal opportunities employers.

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