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29/07 Anshika Singh
Senior HR Recruiter at OLX Group

Views:69 Applications:41 Rec. Actions:Recruiter Actions:11

OLX - Customer Support Specialist (3-4 yrs)

Chandigarh/Delhi NCR/Punjab Job Code: 169341

Requirements:

We are looking for people with strong phone support and ecommerce/Web Application backgrounds who are passionate about providing amazing customer service. Applicants with the following skills will be highly regarded:

- Outstanding customer service experience with a genuine passion for delighting customers

- Excellent verbal and written English communication skills

- Good understanding of and exposure to SaaS (Software as a Service)

- Experience in web languages such as HTML and CSS

- An educational background in IT - Bca/ Bsc/IT/ ITIL or other relevant certification

- 3-4 year's experience in ecommerce /shopping cart software i.e. experience setting up/running/supporting an online store would be a bonus!

- Experience with Salesforce CRM & service desk software

- Exposure to and understanding of online marketplaces, for example eBay, Amazon, Gumtree, Trade Me, Etsy etc.

- Understanding of how payment gateways work

- Understanding of basic accounting principles

- Experience in retail business operations

- Database or API knowledge

- An ability to quickly learn new things

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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