Senior HR Executive at OLX
Views:174 Applications:23 Rec. Actions:Recruiter Actions:1
OLX - Assistant Manager - Telesales (4-8 yrs)
Offroll opening
What responsibilities you would get to work with OLX-
- Operational KPI
- Conversion Targets to be met and exceeded
- Support Voice, Mail and Content Quality and deliver quality performance within stipulated SLAs
- All KPIs (sales and support) to be met and exceeded
- Login Hours Targets to be met and exceeded
- Daily, Weekly and Monthly Dashboards to be published accurately and timely
- Ensuring Quality KPI of Agents are achieved
- FAR Scores
- Overall Quality Scores
- Test Scores
- Calibration Sessions
- Call Monitoring
- Controlling Discipline
- Shift Roster Scheduling
- Attrition
- Absenteeism
- Training Days for each TM
- Daily Team Huddles and 1x1
What you would need to be successful in this role-
- Currently an Assistant Manager
- Experience of Telesales and Team Handling of min 20-25 FTEs
- Experience of handling Voice and Email Support
- Experience in Client Management (added advantage)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
