Oliveboard - Manager - Student/Customer Success (2-3 yrs)
About Oliveboard :
- Oliveboard is one of India's leading exam prep platforms that help students prepare for 100+ Government and Banking examinations. The Oliveboard App currently has 10M+ downloads.
Summary :
- Oliveboard is hiring for a Student Success Manager with at least 2 years of experience in any EdTech company as a Content Writer (or) Marketing role
Key Responsibilities :
- Provide high level mentorship to current banking exam aspirants that are a part of Oliveboard Mentorship Program.
- Increase & maintain high Student Satisfaction Scores of students in our Mentorship batch.
- Handle complete end to end relationship of our Mentorship batch students.
- Connect with assigned batch students on a weekly basis.
- Give feedback to Students on their performance growth & relevant steps needed to improve performance.
- Handle end-to-end execution of email, other communication to mentorship students.
- Handle operations of 1:1, group calls with Super Mentors, improve call attendance.
- Coordinate with Super Mentors, Faculty mentors for call scheduling.
- Reporting of Key Statistics as per the set dashboards.
Skills/Qualifications :
- Must have in depth knowledge of government exams, preferably an ex-aspirant of Banking exams, cleared at least prelims level of any Bank Exam.
- 2 to 3 years of experience in a b2c EdTech company.
- Good working knowledge of Microsoft Excel.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
