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06/06 Ravi
COO at Oliveboard

Views:55 Applications:10 Rec. Actions:Recruiter Actions:0

Oliveboard - Associate - Customer Support (0-1 yrs)

Bangalore Job Code: 329170

Key Responsibilities :

- Onboard paid users and help them access their classes

- Follow up & take feedback from users

- Issue certificates, class details, and relevant activities.

- Handle queries raised by users and resolve them by effectively coordinating with the relevant team.

- Attend to Live Chat queries coming in during the Business Hours

- Ensure Call quality metrics are met on incoming calls

Key Requirements :

- Minimum 0 to 1 years experience in a Customer Service role at a B2C company

- Experience of working on any Support Ticketing platform like Zendesk, Zoho, Freshdesk etc., is preferred

- Must be Proficient in Hindi, English - speaking and writing

- The role will involve working for 6 days a week.

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