HR Manager at Qween Network
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Officer - Telesales - Phone Banking (2-7 yrs)
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
Key Responsibilities :
- Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
- Delivering service with requisite courtesy and accuracy,
- Demonstrating complete onus to customers queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators,
- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc."
- Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution
- 2- 5 years of relevant experience
