Customer Experience Center

Location - Thane/ Noida

Reporting Relationship - CEC - Team Leader - Inbound

Position Grade - Assistant Manager

Interview Date: 16th Jan 2024

- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

- Excellent communication skills - Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers