Customer Relationship Officer - Retail (0-5 yrs)
Customer Relationship Officer
Purpose of the Job :
- This is a unique opportunity to work in the areas of Customer experience as well as Sales.
The role exists :
- Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
- Deliver defect free resolutions with speed and honesty And explore life enriching experiences to GROW in products and services for our friends and their families
Deliverables (key responsibilities) :
Customer Service :
1. Responsible for resolving product or service problems by clarifying the customer's complaint; determining + In store Sales
2. The cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
3. Generate Sales leads
5. Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.
6. Ensure compliance with policies and procedures & expected code of conduct.
7. Ensure completion of store operational requirements
Demonstrate (Key competencies) :
- Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
- Empathy
Skills Required :
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.
- Should be able to manage sales, service & operations at the same time.
- Ability to connect, provide innovative solutions, and create an environment where all can succeed.
- Must be digital savvy, comfortable in handling customer journey on digital stores.
Educational Level Must have :
- Graduation is a must
- MBA (Preferred)
- Working Experience Must have: Minimum 1-2 years of Retail experience
- Only females can apply.
Kindly call 9310181990
