Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
24/05 Aanya
Recruiter at Quess Corp Ltd

Views:216 Applications:16 Rec. Actions:Recruiter Actions:15

Customer Relationship Officer - Retail (0-5 yrs)

Delhi NCR/Noida/Greater Noida/Ghaziabad/Gurgaon/Gurugram/Delhi Job Code: 274183

Customer Relationship Officer

Purpose of the Job :

- This is a unique opportunity to work in the areas of Customer experience as well as Sales.

The role exists :

- Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.

- Deliver defect free resolutions with speed and honesty And explore life enriching experiences to GROW in products and services for our friends and their families

Deliverables (key responsibilities) :

Customer Service :

1. Responsible for resolving product or service problems by clarifying the customer's complaint; determining + In store Sales

2. The cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.

3. Generate Sales leads

5. Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

6. Ensure compliance with policies and procedures & expected code of conduct.

7. Ensure completion of store operational requirements

Demonstrate (Key competencies) :

- Persuasive Communication Skills

- Service & Sales orientation

- Digital Savvy

- Analytical Thinking

- Empathy

Skills Required :

- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.

- Should be able to manage sales, service & operations at the same time.

- Ability to connect, provide innovative solutions, and create an environment where all can succeed.

- Must be digital savvy, comfortable in handling customer journey on digital stores.

Educational Level Must have :

- Graduation is a must

- MBA (Preferred)

- Working Experience Must have: Minimum 1-2 years of Retail experience

- Only females can apply.

Kindly call 9310181990

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.