Officer - Customer Delight/Support (1-3 yrs)
About this roll- (Responsibilities) :
- Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets
- Carefully investigating inquiries concerning contracts, billing charges, or fees
- Providing clear and courteous information with a helpful and understanding approach to customer requests
- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
- Collaborating closely with various teams and departments to ensure an exceptional customer experience
- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences
Do you have the right ingredients? (Requirements) :
- 1-3 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail obsessed and a willingness to handle various tasks while ensuring efficiency
