Job Summary :

Responsible for :

- Revenue targets of the unit

- Productivity of the General Office

- Recruit, coach, and develop Sales Managers

- Adherence to Customer service standards

Key Responsibilities :

- Meet unit targets

- Achieve revenue targets

- Ensure implementation of the GOLD system for all agents

- Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the desired standards

- Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations

- Track productivity measures as per the GPA for the unit:

- AFYP

- Case rate

- Annual mode business

- Persistency

- Paid cases per agent

- YTD appointments

- SM appointments

- Pro active agent retention

- Annual FYC standards

- Execute plans for growth of the agency

- Identify, interview and select new Sales Managers from natural market and by networking

- Ensure adherence to laid down sales and service standards for Sales Managers

- Conduct weekly performance review and planning (PRP) for Sales Managers

- Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis

- Meet rural and social policy targets

Other Responsibilities :

- HO co-ordination

- Sales promotion activities

- Complete Performance Appraisals for SMs timely

- Assist in overall running of the G.O

Leadership/Critical Position :

- Leadership position

Job Requirements :

Minimum Education :

- Graduate preferably with an MBA

Minimum And Specific Experience :

- Minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. , if an MBA. Should have local market exposure and experience in process driven, quality sales organizations. A graduate should have a minimum of 8 years of experience in the above domain.

Knowledge/Skills/Abilities :

- Competency Level

- Result Orientation 3

- Working With & Through Others 4

- Innovation 4

- Customer Centricity 4

- Technical Expertise 3

- Managerial Expertise 3

- Problem Solving & Decision

- Making 4

- Business Acumen 4

- Role Modeling Core Values 3

- Strategic Planning & Execution 4

- Familiarity with local markets, skills in recruitment, supervision & development of teams, strong networking skills. The following other skills/competencies are required :

- Team Management skills

- Motivating and coaching skills

- Multitasking skills

- Analytical ability

- Openness to learning

- High energy level

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