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26/07 Aboli Kelkar
HR Recruiter at Ocwen Financial Solutions

Views:430 Applications:61 Rec. Actions:Recruiter Actions:2

Ocwen - Research Specialist - International Clients - Non Voice Process - WalkIn (1-3 yrs)

Pune Job Code: 84508

Walkin Details :

Date : Saturday,27th July 2019

Time : 12:00 PM to 4:00 PM

Venue: (Ocwen financial Solutions Pvt. Ltd., Level4, Tower6, Cyber City, Magarpatta City, Hadapsar, Pune: 411028)

Contact Person: Aboli Kelkar/Rubina Khan


Title : Specialist, Research

Department : Research

Shift : Night 6:30 PM - 3:30 PM(Transport provided within the grid)


Requirements :


- Experience in handling escalations and grievances form the clients


- Experience in handling international clients


- Good written and verbal communication


- An experience in Mortgage, Insurance or Banking domain preferable


- Good Analytical and Logical thinking ability to resolve complex Research cases


Qualifications:


- Should be a graduate


- Except MBA, other post graduations with relevant experience can be considered


Responsibilities:

- Review customer's correspondence in order to comprehend the nature of inquiry/complaint


- Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response

- Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence

- Support the Research department by performing all processing and administrative duties to support the department

- Coach and support new joiners by providing process support and perform OJT (On-the-Job) training

- Assist writers in analyzing the case and give direction for the expected resolution

- Keep the team updated with all process level changes and updates

- Maintain and track all the process level queries raised by respective team

- Produce Ad-hoc reports and perform duties as assigned by the department manager

- Accurately document case summary, action taken and root cause in Real Servicing and casework application

- Attend minimum 1 process calibration in a month

- Delight our customers through caring service and innovative homeownership solutions

Qualifications :

- Graduate degree from an accredited university

- Excellent English comprehension skills, with exposure to American English usage

- Good written and verbal communication skills - should be able to write up and articulate complex cases concisely

- Logical and Analytical thinking ability to resolve complex Research cases

- Should have 1-3 years experience handling international Clients in a third party setup

- Preferably, should have experience working in a Mortgage, Insurance, Banking or Origination process

Preferably, should have experience working in one of the below job roles for international clients:

- Customer Correspondence

- Grievance redressal

- Ombudsman

- Escalation Desk in Back Office support (L2, L3, Support)

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