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03/06 Atul
Director at OceanOfWeb

Views:84 Applications:35 Rec. Actions:Recruiter Actions:21

OceanOfWeb - Manager - Client Service (5-15 yrs)

Bangalore/Mumbai/Pune Job Code: 161340

1. People should be only from Staffing and Recruitment BD role

2. He/She should be only from Top Staffing Companies

3. He/She should have experience in handling Banking Clients

Role : 

- Client Service Manager will be responsible for their specific assigned customer base. Members of the team need to develop a long-lasting relationship with assigned client portfolio.

- The Client Service Manager handles all the processes within the department and need to collaborate with Internal teams to address customers needs and smooth delivery.

Responsibilities :

- Act as main point of contact for all assigned clients.

- Strong client facing staffing experience in both hunting and farming.

- Have been responsible for the end-to-end client relationship.

- Develop a long-lasting relationship with assigned client portfolio.

- Have created sales plan for generating revenue. Managing the P&L for the assigned customers

- Act as point of contact for complaints and escalate issues as appropriate.

- Identify Opportunities and be responsible for upselling and cross selling for the defined customer base.

- Collaborate with internal teams to address customers- needs. Also work closely with Business Development teams to identify and grow opportunities within territory/ market.

- Forecasting and maintain a strong pipeline.

- Proven track record of meeting and exceeding targets.

Essential and Preferred Skills and Experience : 

- Strong interpersonal and Communication skills, both verbal and written and good negotiation skills

- Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.

- Driven to succeed and motivated by a target driven environment.

- A customer-oriented attitude

- Problem-solving aptitude

- Ability to work well with a team.

- Ability to network and build relationships.

- Able to multitask and juggle competing priorities.

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