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17/10 Sumaiya Khan
HR at Nykaa Fashion

Views:644 Applications:174 Rec. Actions:Recruiter Actions:28

Nykaa - Executive - Customer Service (1-6 yrs)

Mumbai Job Code: 133131

Responsibilities :

- Responsible for solving around 80 to 90 transactions a day

- Ensure to meet all the SLAs set for Calls/Emails/Chat threads

- Coordinate with teams like brand management, PO team etc to make sure that we provide accurate information to the customer

- Managing incoming calls and customer service inquiries

- Identify and assess customers- needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Skills & Qualification :

- Bachelors degree in any domain

- 1+ year of relevant experience in a customer service role

- Good command over written and verbal communication

- Ability to multi-task, prioritize, and manage time effectively

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