Operations Manager at NWORX
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NWORX - Client Success Specialist (0-6 yrs)
Responsibilities :
- Guide & nudge Senior Leaders to focus on completion of their developmental & performance tasks per leadership development plan
- Proactively understand the Senior Leaders- concerns & communicate them effectively to the internal stakeholders
- Collect & analyze data from leader's development & performance actions to gain insights
- Evaluate & forecast client needs
- Play an advisory role to the product development & marketing team based on what they learn from the client
- Coordinate events for the leaders by working with multiple stakeholders
- Facilitate orientation sessions for leader participants, coaches, mentors & facilitators
- Manage the digital console for various cohorts using NWORX from backend
The Super Powers :
- Ability to empathize with stakeholders by immersing oneself in client's context
- Ability to share great rapport with Senior Leaders
- Excellent verbal & written communication skills
- Critical thinker
- Growth Mindset
- Open to receive critical feedback & improvise rapidly
- Ability to deliver within strict deadlines
- Proficient in analyzing data using MS Excel
- Digital savvy
- Ability to create sharp power point/prezi presentations quickly
- Good sense of humor to help making work joyful for other stakeholders
- A keen interest in Leadership Development & Leadership is a big plus
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