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14/09 Vibhuti
TA at Nurture.Farm

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Nurture.Farm - Executive - Customer Care - Outbound Process (2-3 yrs)

Bangalore Job Code: 292001

- nurture.farm was founded in early 2020, and is headquartered in Bengaluru, India.

- At nurture.farm, our collective experience of building technology at scale, powering logistics, food systems, mobility and agriculture companies globally allows us to combine cross-domain principles and build agricultural solutions that are scalable, sustainable and valuable to all stakeholders.

- At nurture.farm, our mission is to make agriculture simple, profitable and sustainable for generations to come. nurture.farm offers complete integrated solutions to secure sustainable outcomes. nurture.farm's ecosystem reaches across the food system, expanding choice - making access transparent, affordable and fast for all.

Website : https://www.nurture.farm

Payroll : Nurture Fixed Term Contract role.

- Work from Office.

Working days : 6 days a week

Language preference : Hindi

Job responsibilities :

- Should be good at probing customer needs and able to align product/service as per customer understanding and need.

- Should have an understanding about outbound activities and collection life cycle.

- Good at tracking customer follow ups and ensuring deliverable accordingly.

- Handle Requests and complaints regarding the process via our ticketing system, e-mail, WhatsApp, and phone support and also ensure timely response and closures.

- Speak to our regional customers over voice call in terms of providing the solution of their issues or understanding their queries regarding crop health and their growth.

- Coordinate with internal stakeholders and teams to work on the customer complaints and get the resolution.

- Adhere to quality guidelines to deliver.

Additional Responsibilities :

- Provide inputs in terms of process improvements and help in stabilizing the process.

Person Profile :

Educational Qualification : Graduation from reputed university.

Knowledge and Experience : Excellent Verbal and Written communication skills and command over English, Hindi and any of the other regional languages.

Key Attributes :


- Good analytical thinking.

- Resilient

- Excellent time management.

- Excellent Team player.

- Should be flexible with rotational Shifts and week-offs.

- Years of Experience : Minimum 2-3 years of Call Centre experience.

- Preferably in Collections/Sales domain.

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