Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
06/09 Vibhuti
TA at Nurture.Farm

Views:44 Applications:15 Rec. Actions:Recruiter Actions:0

Nurture.Farm - Customer Service Specialist (3-6 yrs)

Bangalore Job Code: 290801

- Responsible for QRC Management and resolving all complaints as a single touchpoint.

- Marker Research, Creating business opportunities and revenue generation

- Look for market best practices of CS to drive CRM Operations in the organization

- To standardize responses to ensure accurate information is passed on to the customer

- Handle Level 2 requests and complaints to develop playbooks and systems to ensure FCR

- Monitor the Accuracy of reports and ensure all the required reports are sent as per timelines

- Analyze relevant data to determine customer service outputs

- Identify and address training needs for front-line executives

- Co-ordinate and partner with different departments and business teams wherever required

- Ensure all the processes are followed as laid down to deliver a world-class experience

- Improve customer service processes on an ongoing basis

- Work with technology and product teams to create a robust system to handle complaints

- Build SOPs and Processes for the future to support ease of business

- Fluency in Hindi is Mandatory.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.