Numadic is hiring a Customer Support Representative to join our team in undisrupting logistics.

- We are looking for a highly engaged person who is capable of building on a project's vision, managing cross-functional stakeholders, getting into the details to deliver on projects.

- Numadic delivers mobility infrastructure and applications for enterprise customers.

- We work with companies in the automotive, insurance, banking, energy, tolling and telematics industries. Our team is nomadic and we run entirely remotely. You- re free to join us in Goa or anywhere you'd like. We are built up of humility and hard work and we hire full-stack humans.

Customer Support Representative job responsibilities : 

- Manage large amounts of incoming calls.

- Generate sales leads.

- Identify and assess customers - needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Meet personal/customer service team sales targets and call handling quotas.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

You will operate near autonomously with a significant amount of trust placed in you and your ability to grow the company from the inside.

Once our team aligns on a project vision, implementation constraints and success criteria, the truck is in your hands. Your unique experiences and learnings play a huge role in shaping the way our company works and the direction we head.

To power through the Customer Support Representative role, you will need self-discipline, a flexible mind, and extreme self-motivation and :

- Proven customer support experience or experience as a Client Service Representative.

- Track record of over-achieving quota.

- Strong phone contact handling skills and active listening.

- Familiarity with CRM systems and practices.

- Customer orientation and ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

What's in it for you ?

- Work in a high-trust, high-transparency environment, that will literally change the way you engage with people in your professional and personal life.

- Do massive scale, meaningful work that transform the workdays and lives of people.

- Join us in Goa

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