Customer Acquisition Manager at Nua Lagom Labs Pvt Ltd
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Nua - Customer Delight Executive (0-2 yrs)
Job Description - Customer Delight Executive
Nua is a consumer-centric brand challenging the status quo in the fem-care space. We aspire to be the leading online-led fem-care brand by building a tech-enabled company that truly cares for every woman's- needs.
Read further if you- d like to join us in creating a whole Nua experience for women!
Nua Culture:
At Nua, we obsess over customer delight. This isn- t your typical workplace nor do we have anything remotely close to a hierarchy. An openwork atmosphere, a lean org structure, and strong believers of - no idea is a bad idea-, of course, there are some that are bad but we give them a chance too!
You will get to work in a fun environment with great work ethics, unbelievable growth and recognition, competitive salary and uncompromising work-life balance. And beyond all, an opportunity to solve real problems.
Responsibilities:
- Attend all incoming calls/emails
- Help customers with their queries and complaints
- Maintain detailed report for all types of queries & complaints/escalations
- Coordinate with the team to resolve all customers issues/queries
- Ensure customer satisfaction and provide professional customer support
- Help the team with improving customer acquisition activities
Skills & Qualifications:
-10+2/Any bachelor's degree
-Fresher/1+ year of experience in a similar role
- Strong written and oral communication skills
- Highly empathetic and always willing to help the Nua team
- Enthusiastic and passionate about the work you do
-Willing to work in a startup environment
If you are a pro-active, creative, team player and can multitask, this job is for you.
- Note: We are looking for female candidates for this position.
Compensation: 2.2 - 2.6 LPA
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