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20/02 Namrata
Senior HR at NoPaperForms

Views:33 Applications:17 Rec. Actions:Recruiter Actions:10

NoPaperForms - Customer Support Role (1-2 yrs)

Gujarat Job Code: 148042

Hiring Customer Support Executives @ NoPapaerForms

Desired Candidate Profile :

- High School/Graduation Degree.

- Relevant work experience of 1-2 Years.

- Good verbal and written communication skills and active listening.

- Ability to multitask, prioritize, and manage time effectively.

Roles & Responsibilities :

- Manage inbound/outbound calls/emails/chats in a timely and efficient manner

- Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats

- Keep records of all conversations in our contact centre database in a comprehensible manner

- Consistently meet and exceed quantitative and qualitative targets

- Identify bottleneck, call out issues, own up customer issue/track & provide resolution

- Work within the team and with other functions to resolve Customers issues effectively

- Share process improvement ideas and suggestions with the teams leadership to improve the customer experience

Work from OFFICE

Location : Gurgaon

Interested candidates can share their resume 

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