NoPaperForms - Customer Support Role (1-2 yrs)
Hiring Customer Support Executives @ NoPapaerForms
Desired Candidate Profile :
- High School/Graduation Degree.
- Relevant work experience of 1-2 Years.
- Good verbal and written communication skills and active listening.
- Ability to multitask, prioritize, and manage time effectively.
Roles & Responsibilities :
- Manage inbound/outbound calls/emails/chats in a timely and efficient manner
- Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats
- Keep records of all conversations in our contact centre database in a comprehensible manner
- Consistently meet and exceed quantitative and qualitative targets
- Identify bottleneck, call out issues, own up customer issue/track & provide resolution
- Work within the team and with other functions to resolve Customers issues effectively
- Share process improvement ideas and suggestions with the teams leadership to improve the customer experience
Work from OFFICE
Location : Gurgaon
Interested candidates can share their resume