Job Responsibilities :

- Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal

- You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.

- We promise to offer a lot of challenges, opportunities to learn & grow in a fast-paced environment.

- Gather requirements from clients, Suggest Product Solutions, Coordinate with other teams to ensure seamless implementation.

- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit.

- Work with internal cross-functional teams (product, sales, marketing, product marketing, support etc.) to ensure customers issues/solutions are addressed

- Review on-going, product usage, account health, risk assessment, upsell/cross-sell, industry trends, customer trends, and competitor landscapes

- Provide actionable insight to decision-makers to influence strategy and performance

- Ability to effectively prioritize and execute tasks in a fast-paced environment

- Manage overall customer success to ensure high retention and renewal rate.

- Act as a bridge between company and client.

Desired Candidate Profile :

- Should be extremely comfortable in a fast-paced, high-growth startup environment

- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with clients.

- Ability to quickly gain the client's trust, demonstrate ownership for the client's issue, problem-solving skills.

- Proficiency in Excel and report generation.

Education and Experience :

- Post-Graduation (MBA/ PGDM) preferred.

- Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

- 2+ years of relevant working experience required preferably in digital marketing /education domain/ SaaS-based organizations.

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