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23/09 Pratishtha Srivastava
HR Recruiter at Waytogo Consultants

Views:11 Applications:14 Rec. Actions:Recruiter Actions:0

Non Resident Relationship Manager - BFS (3-10 yrs)

Ahmedabad/Bhubaneshwar/Jaipur/Jodhpur/Mumbai/Nagpur/Patna/Pune/Rajkot/Warangal Job Code: 235408

Non Resident Relationship Manager


JOB ROLES AND RESPONSIBILITIES : 

- This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service; thereby achieving targeted growth and service norms.

- Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of Kotak product offering.

- Develops databases for lead generation, identifies market segments.

- Reviews and monitors effort of assigned Relationship & Sales team

- Plans and conducts special sales initiative and events for prospective and existing clients.

- Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products

- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.

- In depth product knowledge of all branch product selling skills, customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place, etc., knowledge of investment products, services and options.

- In-depth understanding of financial instruments, markets and macro micro economic processes

- Ability to carry along all the units involved in the customer service cycle to ensure customer

- Delight

- Numerical and analytical skills to calculate returns / Yields / EMI / Etc. on products for customers.

- Adherence to all regulatory, statutory & corporate compliance standards and audit requirements in full.

- Liaising with product management team, marketing and other centers for new product development, service enhancements and sales initiatives.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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