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07/09 Rahoul Srivastav
HR Business Partner at Noise

Views:319 Applications:105 Rec. Actions:Recruiter Actions:47

Noise - Associate - Customer Experience (0-2 yrs)

Gurgaon/Gurugram Job Code: 175680

Your will be's:

- Supporting our products and making sure they are at their best with our customers.

- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers

- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service

- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

- Providing direct technical assistance to customers via phone, email, and chat.

Requirements :

- Experience of minimum 6 months in a technical troubleshooting role.

- Graduation in science with Electronics.

- Experience in writing emails and responding to clients via chats, emails and calls.

- Know how to read quotes

- Excellent written and communication skills

- Have a background of customer service.

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