HR Business Partner at Noise
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Noise - Associate - Customer Experience (0-2 yrs)
Your will be's:
- Supporting our products and making sure they are at their best with our customers.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Providing direct technical assistance to customers via phone, email, and chat.
- Experience of minimum 6 months in a technical troubleshooting role.
- Graduation in science with Electronics.
- Experience in writing emails and responding to clients via chats, emails and calls.
- Know how to read quotes
- Excellent written and communication skills
- Have a background of customer service.