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20/02 Reshma Varkey
Recruiters at Nobroker

Views:46 Applications:15 Rec. Actions:Recruiter Actions:1

NoBroker.com - Executive - Customer Service (1-5 yrs)

Bangalore Job Code: 111521

About the company :

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.

Role and Responsibility - Customer Service Executive :
 
- Inbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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