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20/06 Romeet Shah
HR Recruiter at No Broker.in

Views:38 Applications:14 Rec. Actions:Recruiter Actions:14

NoBroker - Executive - Customer Support (1-4 yrs)

Bangalore Job Code: 219143

Customer Support Executive

Job Description :

1. Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution.

2. Provide accurate, valid and complete information by using the right methods/tools in terms of resolution.

3. Keep records of customer interactions, process customer accounts and file.

4. Identify and assess customers- needs to achieve satisfaction.

5. Manage large amounts of incoming phone calls.

6. Build sustainable relationships and trust with customer accounts through open and interactive communication.

Desired Skills and Competencies :

- Any Bachelor's degree.

- Good Communication skills.

- Problem and Issue handling skills.

- Ability to handle customer concern with a positive note.

- Proactive and Situation handling skills.

- Basic Computer/Excel knowledge

- Taking Responsibility.

- Minimum 1 year Customer support experience from service industries.

- Language- English and Hindi Mandate( Kannada,Tamil and Telugu will be additional preference)

- Prefer to work on weekends.

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