HR Recruiter at No Broker.in
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NoBroker - Executive - Customer Support (1-4 yrs)
Customer Support Executive
Job Description :
1. Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution.
2. Provide accurate, valid and complete information by using the right methods/tools in terms of resolution.
3. Keep records of customer interactions, process customer accounts and file.
4. Identify and assess customers- needs to achieve satisfaction.
5. Manage large amounts of incoming phone calls.
6. Build sustainable relationships and trust with customer accounts through open and interactive communication.
Desired Skills and Competencies :
- Any Bachelor's degree.
- Good Communication skills.
- Problem and Issue handling skills.
- Ability to handle customer concern with a positive note.
- Proactive and Situation handling skills.
- Basic Computer/Excel knowledge
- Taking Responsibility.
- Minimum 1 year Customer support experience from service industries.
- Language- English and Hindi Mandate( Kannada,Tamil and Telugu will be additional preference)
- Prefer to work on weekends.