10/09 Michelle
HR at Nobel Hygiene

Views:108 Applications:21 Rec. Actions:Recruiter Actions:2

Nobel Hygiene - Executive - Customer Service (3-5 yrs) Premium

Mumbai Job Code: 90382

Job Title: Customer Service Executive

Job Category: Marketing

Department/Group: Marketing

Exp: 3-5

Location: Mumbai, Maharashtra

Job Description

Role and Responsibilities: (will include but not be limited to the following)

- Less calls, more online. Responding to customer emails, Amazon/Flipkart reviews and Ecomm, followup

- Answer the queries, to the satisfaction of the caller.

- Escalate complaints if any received from customers and coordinates with respective department for faster resolution.

- Maintain the proper records of calls / enquires /complaints received in prescribed format.

- Prepare and present analysis of data of customer queries and complaints.

- Ensure maximum customer satisfaction

- To maintain the record of minutes of meeting of Customer Care Meeting. Qualifications and Education

Requirements : 

Qualifications and Education Requirements

Graduate

Preferred Skills :

- Communication

- Customer Service

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