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Head - Consumer Business at NMIMS Global Access School for Continuing Education

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NMIMS - Sales Support Coordinator (2-5 yrs)

Ahmedabad/Bangalore/Chandigarh/Delhi NCR/Hyderabad/Jaipur/Lucknow/Mumbai/Pune Job Code: 180635

A Sales Support Coordinator provides administrative support and is involved in both the pre-sale and post-sale processes. They help sales teams to be more effective, and implement, as well as execute key business strategies.

Duties & Responsibilities :

- First point of contact for all Information centres

- Manage walk-ins & counsel new registrations / re-registration / re-sitting / re-admission candidates

- Managing the data in SFDC (Sales Force Dot Com) for all leads and account

- Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes

- Coordinating with IC's and students for all admission related documents

- Handling all queries of IC- s

- Maintaining reports of all IC's

- Conducting training sessions for IC counsellors at regular intervals

- Resolving all critical student cases and centre cases reported from various department in Mumbai


- 2 to 5 years of work experience as a counsellor or front desk executive

Skills & Abilities :

- Good written and verbal communication & analytical skills

- Active listening

- Negotiation

- Time management

- Knowledge of the local language

- Knowledge of computers/office software for communication and report preparation

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