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Head - Consumer Business at NMIMS Global Access School for Continuing Education

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NMIMS - Associate Student Counsellor (2-5 yrs)

Chennai/Mumbai Job Code: 193443

Purpose :

- An Associate Student Counsel is an important role within sales team. Provides administrative support and are involved in both the pre-sale and post-sale process. Help sales teams to be more effective; they help departments implement and execute key business strategies.

Duties & Responsibilities :

- First point of contact for all Information centres.

- Handling walk-ins & counselling - new registrations / re-registration / re-sitting / re-admission

- Managing the data in SFDC (Sales Force Dot Com) for all leads and account

- Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes

- Coordinating with IC's and students for all admission related documents

- Handling all queries of IC's

- Maintaining reports of all IC's - Mumbai (13 centres)

- Conducting training sessions for IC counsellors at regular intervals

- Resolving all critical student cases and centre cases reported from various inter department for Mumbai

Qualification :

- Graduate

Experience :

- Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.

Skills & Abilities :

- Good written and verbal communication & analytical skills

- Active listening

- Negotiation

- Time management

- Knowledge of Local language

- Knowledge of computers/office software for communication and report preparation

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