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20/11 Upma Yadav
Manager HR at Nish Itniorwings Pvt. Ltd.

Views:10 Applications:8 Rec. Actions:Recruiter Actions:2

Nish Itniorwings - Telecalling/Telesales Role (1-2 yrs)

Ludhiana/Punjab Job Code: 136590

Responsibilities :

- Contact potential or existing customers to inform them about a product or service using scripts

- Answer questions about products or the company

- Ask questions to understand customer requirements and close sales

- Direct prospects to the field sales team when needed

- Enter and update customer information in the database

- Take and process orders in an accurate manner

- Handle grievances to preserve the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and note useful information

Requirements :

- Proven experience as telesales representative or other sales/customer service role

- Proven track record of successfully meeting sales quota preferably over the phone

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Ability to learn about products and services and describe/explain them to prospects

- Excellent knowledge of English

- Excellent communication and interpersonal skills

- Cool-tempered and able to handle rejection

- Outstanding negotiation skills with the ability to resolve issues and address complaints

- High school diploma; BSc/BA will be a plus

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