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28/03 Monisha
HR at Niro

Views:288 Applications:95 Rec. Actions:Recruiter Actions:43

Niro - Executive - Customer Support (2-4 yrs)

Bangalore Job Code: 264767

Roles and Responsibilities : 

- Provide customer support through emails, phone calls, and chats.

- Help in improving processes that always optimize the better customer experience.

- Collaborate with stakeholders and work towards any solution ideal for the issue.

- Must gain product understanding for assisting customers thoroughly to resolve their issues.

- Understand customer pain points and highlight their feature requests to improve the product.

Desired Candidate Profile :

- Very Strong written and verbal presentation/communication skills.

- Should be an active listener.

- Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.

- Ability to maintain high standards of work, in high-pressure situations

- Identify customers- needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Experience tracking and analyzing case progress.

- Candidate must have used CRM.

- 3-4 years of work experience Preferably in the Financial Lending Domain.

- Willing to learn new things and pro-activeness.

- Ability to multi-task, organize, and prioritize work.

- Highly customer-centric.

- Fluency in English, Hindi, and any other south Indian language would require.

- Immediate joiners are preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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