HR at Nine Grapes Integrated Services Pvt Ltd
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Nine Grapes - Executive - Client Servicing (0-1 yrs)
Job Summary :
Client Servicing Manager is responsible to support the Corporate Sales Team or Business Development teams in servicing accounts. Client Servicing Manager is often the primary point of contact for clients and ensures client satisfaction with the organization's product or service. Understanding client goals/objectives and their entire digital marketing needs including Social Media, Search Engine Marketing (SEM), Display Advertising. Email Marketing, Affiliate Marketing, Google Ad words & more. Ensure all client requirements are met in a timely and service-oriented manner. Handle estimates and budgets with management guidance and final approval proofread material at all stages of projects.
Responsibilities And Duties :
- Seek, process and execute client requests and product orders
- Answer queries regarding product/ services, processes and if required direct them to the account manager
- Assist clients to use the products and services and keep them updated about new features launched
- Coordinate with internal teams to ensure timely fulfillment of products orders/ services
- Maintain trackers, reports for client interaction, product/ service usage, etc
- Collect feedback and resolve client complaints.
Qualifications And Skills :
- Great communication, presentation skills, and client servicing skills
- Experience in dealing with digital media publishers
- Excellent time management and organizational skills
- Proactive and a self-starter
- Strategic thinking.
- Good understanding of social media marketing