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13/02 Suchandni
HR Manager at

Views:487 Applications:124 Rec. Actions:Recruiter Actions:7 - Manager - Customer support (4-10 yrs)

Bangalore Job Code: 110528

At, messaging is the center of all interactions. With Niki we are building a chatbot that understands human language in the context of the product or service you want to buy. Be a part of this revolution. Join us!

Major responsibilities:

Customer Support

- Setting up processes around Customer Support System such as Zendesk integration (also managing it then).
- Responsible for fulfilment of the orders getting placed on Niki
- Designing scripts and flows required for customer support and engagement

- Building the customer support agent team and handling it

Customer Engagement : 

- Setting up survey and feedback process
- Interacting with users on various channels (email etc.) and resolving their queries

Merchant Support : 

- Maintaining relations with our vendors, and ensuring smooth fulfilment

- Setting up a settlement process with each vendor

Internal Operations : 

- Handling multiple teams (Tech, Marketing, BD etc.) and ensuring the company projects get executed timely

Experience/Skills Required

Minimum 3 year of relevant work experience

- Must be customer centric

- Should have the ability to handle data and use it for customer engagement

- Must be hard-working, flexible, independent and self motivated

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