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22/05 Debsankar
TA Lead at NIIT

Views:13 Applications:12 Rec. Actions:Recruiter Actions:0

NIIT - Customer Care Specialist - US Process (0-5 yrs)

Gurgaon/Gurugram Job Code: 273784

Organization Name- Leading Global MNC (Cab will be provided)

Job Description:

Title: Customer Care Specialist (US process)

Location: Gurugram (Work from office only) (Cab provided)

Shift-Night Shift

Roles and Responsibilities of a Customer Care Specialist

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

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