NIIT - Customer Care Specialist - US Process (0-5 yrs)
Organization Name- Leading Global MNC (Cab will be provided)
Job Description:
Title: Customer Care Specialist (US process)
Location: Gurugram (Work from office only) (Cab provided)
Shift-Night Shift
Roles and Responsibilities of a Customer Care Specialist
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Please share cv
